Business telephony (IP)
Reliable telephony, easy to use and connected to your tools: we choose the right solution with you, install it, port your numbers and maintain it.
What we do
- 3CX phone system (IP PBX): on premises (Smart Business Trunk and Cisco router), hosted (Swisscom DCS, BNS, Peoplefone) or hybrid, with 3CX SBC
- Swisscom Smart Business Connect, hosted or connected to your phone system (trunk)
- 3CX call centre solution: dynamic queues, reports and statistics, wallboards, call recording and CRM integration
- 3CX unified communications: mobile apps (iOS and Android) and web client, presence, video conferencing, Live Chat and WhatsApp
- 3CX integrations: customer record on incoming calls (Call Lookup), Call Flow, Microsoft 365, Salesforce
- Yealink desk phones and Yealink multi-cell DECT IP systems (W75, W90) for large premises
- Multi-cell DECT coverage survey on site, on request: we measure and plan the location of each base station before installation
- Yealink and Jabra headsets, wired or wireless
- Microsoft Teams: calls, meetings and collaboration
How it works
- You contact us by phone, e-mail or WhatsApp: every request becomes a tracked case.
- We analyse your needs and give you a clear quote, with the possible options.
- We do the work, remotely whenever possible, on site when necessary.
- You receive a signed report: work done, equipment, time spent.
Who it is for
SMEs, freelancers, medical, dental and veterinary practices (RSVET), lawyers and notaries, fiduciaries, property management agencies, institutions, craftsmen, shops and private individuals (all our business sectors). Areas: Lausanne, Morges and the canton of Vaud · Geneva, Fribourg, Neuchâtel, Valais and all of French-speaking Switzerland.
Frequently asked questions
Can we keep our current numbers?
Usually yes: the numbers are transferred to the new solution, and we plan the switchover so you remain reachable.
Can we make calls from home or a mobile?
Yes: with the desktop and phone apps, your staff use their business number everywhere, in the office as well as when working from home.
Which headsets do you recommend?
We install Yealink and Jabra headsets, wired or wireless, chosen according to use: open-plan office, call centre or remote work.
Our other services: IT consulting · IT audit · Governance and documentation · Installation · Conference rooms · Network and Wi-Fi · Microsoft 365 · Cloud hosting · Data migration · Cybersecurity · Alarms and video surveillance · Backup · Business continuity (BCP / DRP) · Support and maintenance · IT troubleshooting · Document management (DMS) · Odoo (ERP) · GLPI and Jira (tickets) · App development · Projects and consulting · Websites and SEO.