GLPI and Jira: IT asset management and ticket tracking
Know what equipment you have, who is asking for what and where each request stands: we install, configure and integrate GLPI or Jira Service Management according to the size and requirements of your team.
What we do
- GLPI installed on Docker, on your servers or in the cloud: automatic IT asset inventory (GLPI agents), contracts, licences and warranties
- ITIL-based incident and request management: categories, priorities, deadlines (SLAs), e-mail notifications
- User portal and e-mail collector: your staff open and follow their tickets themselves
- Jira Service Management for demanding needs: queues, SLAs, custom workflows, knowledge base and reports
- Integrations and automations: Microsoft 365 and Entra ID (single sign-on), e-mail, Teams, REST API
- Import of existing data (Excel, mailbox, old helpdesk), team training and maintenance
How it works
- You contact us by phone, e-mail or WhatsApp: every request becomes a tracked case.
- We analyse your needs and give you a clear quote, with the possible options.
- We do the work, remotely whenever possible, on site when necessary.
- You receive a signed report: work done, equipment, time spent.
Who it is for
SMEs, freelancers, medical, dental and veterinary practices (RSVET), lawyers and notaries, fiduciaries, property management agencies, institutions, craftsmen, shops and private individuals (all our business sectors). Areas: Lausanne, Morges and the canton of Vaud · Geneva, Fribourg, Neuchâtel, Valais and all of French-speaking Switzerland.
Frequently asked questions
GLPI or Jira: which one should we choose?
GLPI, open-source software, is very complete for IT asset inventory and the helpdesk: it suits most SMEs and in-house IT departments. Jira Service Management suits teams with demanding processes (many SLAs, complex workflows, links with development). We advise you according to your situation.
Where is the data hosted?
GLPI is installed on Docker on your own servers or with a host in Switzerland, with backups; Jira Service Management is offered in Atlassian's cloud.
Our other services: IT consulting · IT audit · Governance and documentation · Installation · IP telephony · Conference rooms · Network and Wi-Fi · Microsoft 365 · Cloud hosting · Data migration · Cybersecurity · Alarms and video surveillance · Backup · Business continuity (BCP / DRP) · Support and maintenance · IT troubleshooting · Document management (DMS) · Odoo (ERP) · App development · Projects and consulting · Websites and SEO.