IT support and maintenance
A single point of contact for all your IT: we monitor, update and repair your workstations, servers and printers, remotely whenever possible and on site when necessary.
What we do
- Tailor-made maintenance contracts, as a monthly flat fee or a bank of hours
- Several response-time levels (within 3, 2 or 1 working day)
- Remote monitoring of your equipment (RMM) and updates
- Immediate remote assistance (TeamViewer QuickSupport)
- On-site interventions, with arrival notice and signed report
- Tracking of HP / HPE warranties, Care Packs and licences
How it works
- You contact us by phone, e-mail or WhatsApp: every request becomes a tracked case.
- We analyse your needs and give you a clear quote, with the possible options.
- We do the work, remotely whenever possible, on site when necessary.
- You receive a signed report: work done, equipment, time spent.
Who it is for
SMEs, freelancers, medical, dental and veterinary practices (RSVET), lawyers and notaries, fiduciaries, property management agencies, institutions, craftsmen, shops and private individuals (all our business sectors). Areas: Lausanne, Morges and the canton of Vaud · Geneva, Fribourg, Neuchâtel, Valais and all of French-speaking Switzerland.
Frequently asked questions
How is time billed?
Travel time and working time are timed by our app and shown on the report you sign: you know exactly what you are paying for.
Can customers open a request themselves?
Yes: by phone, e-mail, WhatsApp or with the “Open a ticket” form reserved for customers; every request becomes a tracked case.
Our other services: IT consulting · IT audit · Governance and documentation · Installation · IP telephony · Conference rooms · Network and Wi-Fi · Microsoft 365 · Cloud hosting · Data migration · Cybersecurity · Alarms and video surveillance · Backup · Business continuity (BCP / DRP) · IT troubleshooting · Document management (DMS) · Odoo (ERP) · GLPI and Jira (tickets) · App development · Projects and consulting · Websites and SEO.