IT troubleshooting
A computer that won't start, a virus, a jammed printer, e-mails that won't send: we fix most problems remotely within minutes, and come on site if necessary.
What we do
- PCs and Macs that are slow, won't start or keep crashing
- Viruses, unwanted software and suspicious messages
- Printers, scanners, e-mail, Wi-Fi and file sharing
- Data recovery after a failure or a deletion
- Immediate remote assistance with TeamViewer QuickSupport
- On-site intervention for businesses, at home for private individuals
How it works
- You contact us by phone, e-mail or WhatsApp: every request becomes a tracked case.
- We analyse your needs and give you a clear quote, with the possible options.
- We do the work, remotely whenever possible, on site when necessary.
- You receive a signed report: work done, equipment, time spent.
Who it is for
SMEs, freelancers, medical, dental and veterinary practices (RSVET), lawyers and notaries, fiduciaries, property management agencies, institutions, craftsmen, shops and private individuals (all our business sectors). Areas: Lausanne, Morges and the canton of Vaud · Geneva, Fribourg, Neuchâtel, Valais and all of French-speaking Switzerland.
Frequently asked questions
Can you help right away?
In most cases yes, remotely, as soon as you call us on +41 21 519 21 27 during our opening hours.
How is troubleshooting billed?
Time is tracked by our app and shown on the report you sign: you know exactly what you are paying for.
Our other services: IT consulting · IT audit · Governance and documentation · Installation · IP telephony · Conference rooms · Network and Wi-Fi · Microsoft 365 · Cloud hosting · Data migration · Cybersecurity · Alarms and video surveillance · Backup · Business continuity (BCP / DRP) · Support and maintenance · Document management (DMS) · Odoo (ERP) · GLPI and Jira (tickets) · App development · Projects and consulting · Websites and SEO.